Zulekha Surprise Free Gift

Wipe your jewellery gently with a soft, dry cloth after every use.

Store in a flat box to prevent scratches and tangling.

Avoid contact with water, perfume, and other chemicals.

Shipping Charges

Free shipping on all orders.

Cash on Delivery (COD) option is not available at the moment.

Delivery Timeline

Orders are processed and dispatched within 1–2 business days.

Estimated delivery timeline: 7–10 business days PAN India (may vary for remote locations).

Order Tracking

Once your order is shipped, a tracking link will be shared via Email / SMS / WhatsApp.

You can track the status of your shipment anytime until delivery.

Important Notes

We currently ship PAN India only.

Orders cannot be shipped to PO Boxes, APO, or international addresses.

Zulekha is not liable for delays caused by courier companies, weather conditions, or natural calamities.

At Zulekha, we want you to love your purchase. If you are not completely satisfied, we offer a hassle-free 3-day return and exchange window from the date of delivery, subject to the following terms and conditions:

Returns

Returns are accepted only in the case of a defective or damaged product received.

A parcel opening video (unedited and clear) is mandatory to claim a return.

The product must be unused, unworn, and in its original packaging with all tags intact.

Once approved, the refund will be processed in the original payment method within 7–10 business days.

Exchanges

Exchange can be made only for the same product (subject to stock availability).

If the same product is unavailable, a coupon of equal value (equal to the amount paid in the original order) will be issued.

This coupon can be redeemed on your next purchase from Zulekha.

Items must be unused, unworn, and have all original tags attached to qualify for exchange.

Non-Returnable / Non-Exchangeable Items

Products damaged due to improper handling, perfume, water, or chemicals.

Items without original packaging, missing tags, or found to be worn/used.

Important Notes

All return and exchange requests must be initiated within 3 days of delivery.

All return and exchange requests will be reviewed and approved/rejected within 5 days. If it is approved, all the exchange products will be delivered within 7-10 days.

All sales are final; no refund will be issued under any circumstances.

Zulekha reserves the right to decline a return/exchange if the above conditions are not met.