Privacy policy

At Zulekha, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us through any channel (including Email, WhatsApp, and social media).

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve your shopping experience:

a. Personal Information
When you place an order, sign up for updates, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through our payment partners — we do not store card information)

b. Non-Personal Information
We may collect non-identifiable data such as:

  • Browser type, device details, IP address
  • Pages visited, time spent, and referral source

This helps us analyse traffic and improve the user experience on our website.

2. How We Use Your Information

Your data is used responsibly and only for legitimate business purposes such as:

  • Processing and fulfilling orders
  • Sending order updates, confirmations, and shipping details
  • Providing customer support and responding to queries
  • Sending occasional offers, newsletters, or product updates (only with your consent)
  • Improving website functionality, design, and content
  • Preventing fraud, unauthorized access, or misuse of our platform

3. Sharing Your Information

We respect your privacy and never sell or trade your personal information.
However, we may share your data with trusted third-party service providers who help us operate smoothly, such as:

  • Courier and logistics partners for delivery
  • Payment gateways for secure transactions
  • Marketing tools (like email services) for updates and promotions
  • Analytics tools for understanding website traffic

All partners are bound by confidentiality and data protection agreements.

4. Data Protection & Security

We use industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure.
Our website is SSL-encrypted, ensuring safe data transfer.

While we take all reasonable steps to safeguard your data, no method of transmission over the internet is 100% secure. Hence, we cannot guarantee absolute security.

5. Cookies

Our website uses cookies — small text files stored on your device — to enhance browsing and personalize your experience.
Cookies help us remember your preferences, maintain your cart, and analyze site traffic.

You can choose to disable cookies through your browser settings, but some parts of the website may not function properly without them.

6. Your Rights

You have the right to:

  • Access and review the personal data we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for marketing communication at any time
  • Request deletion of your data (subject to legal and transactional obligations)

To exercise any of these rights, contact us at [zulekha.connect@gmail.com].

7. Data Retention

We retain your data only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Comply with legal or accounting requirements

Once data is no longer needed, it is securely deleted or anonymized.

8. Third-Party Links

Our website or social media pages may contain links to other sites.
Zulekha is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance.
Any updates will be posted on this page with the revised date. Continued use of our website after such updates constitutes acceptance of the new terms.