Terms and Conditions

Welcome to Zulekha. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or making a purchase from Zulekha (referred to as “we,” “us,” or “our”), you agree to comply with and be bound by these Terms. Please read them carefully before using our website or placing any orders.

1. General Information

Zulekha is an Indian jewellery brand offering curated jewellery collections through its official website and social media channels.
All transactions on this website are subject to Indian law, and any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

2. Product Information

We take utmost care to ensure all product descriptions, images, and details are accurate.
However, slight variations in colour, texture, or appearance may occur due to photography lighting or screen settings. These differences do not qualify as product defects.

Prices, specifications, and availability are subject to change without prior notice.

3. Orders & Payments

  • Orders can be placed only through our official website.
  • Full payment must be made at checkout to confirm the order.
  • We currently do not support Cash on Delivery (COD).
  • All payments are processed securely through our payment partners.
  • In case of a payment failure but debit from your account, please contact us at zulekha.connect@gmail.com, and we will verify and resolve the issue promptly.

4. Shipping & Delivery

  • We offer free shipping PAN India.
  • Orders are processed within 1–2 business days and typically delivered within 7–10 business days, depending on your location.
  • You will receive tracking details via Email / SMS / WhatsApp once your order is dispatched.
  • Delivery timelines may vary due to courier delays, weather, or other unforeseen events.
  • Zulekha shall not be held responsible for delays or loss caused by courier companies after dispatch.

For more details, please refer to our Shipping Policy.

5. Returns & Exchanges

We want you to love what you buy from Zulekha. However, if you receive a defective or damaged product, you may request a return or exchange within 3 days of delivery, subject to the following conditions:

  • Returns are accepted only for defective or damaged products.
  • A clear, unedited parcel opening video is mandatory for return claims.
  • Products must be unused, unworn, and in original packaging with all tags intact.
  • Approved refunds will be processed in the original payment method within 7–10 business days.
  • Exchanges are allowed only for the same product (subject to availability).
  • If unavailable, a coupon of equal value will be issued for future purchases.

Non-returnable/non-exchangeable items include:

  • Products damaged due to improper handling, exposure to perfume, water, or chemicals.
  • Items without original packaging or missing tags.
  • Products found used or worn.

For detailed instructions, please refer to our Return & Exchange Policy.

6. Cancellations

  • Orders can be cancelled only before dispatch.
  • Once shipped, the order cannot be cancelled or modified.
  • In case of a cancellation before dispatch, a full refund will be issued to your original payment method within 7–10 business days.

7. Intellectual Property

All content on the Zulekha website — including text, images, product designs, logos, graphics, and layout — is the exclusive property of Zulekha and is protected under applicable intellectual property laws.
Any unauthorized use, reproduction, or distribution of this content is strictly prohibited.

8. Limitation of Liability

Zulekha shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
  • Delays, losses, or damages caused after dispatch by courier partners.
  • Any harm resulting from improper use, storage, or handling of jewellery.

9. Privacy

Your privacy is important to us. Any personal information shared with Zulekha is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

10. Amendments

Zulekha reserves the right to update or modify these Terms & Conditions at any time without prior notice. The revised terms will apply immediately upon posting on the website.
We encourage customers to review this page periodically to stay informed of any updates.

11. Contact Us

For any queries, assistance, or feedback, please reach out to us at:
Email: [zulekha.connect@gmail.com]
Instagram: https://www.instagram.com/zulekhajewels/
Operating Hours: Monday–Saturday, 10 AM – 7 PM (IST)